Return & Refund Policy

LampGrove is operated by UrbanRide Bikdw LLC. This policy applies to purchases made through lampgrove.com for delivery within our supported U.S. delivery regions.

For cancellations, returns, refunds, or product concerns, please contact service@lampgrove.com and include your order number.

1. Order Cancellations

For orders that have not shipped:

• Within 24 hours of purchase: You may cancel for a full refund.

• More than 24 hours after purchase, but before shipment: You may cancel subject to a 5% handling fee based on the total amount paid for the cancelled order.

Cancellation eligibility is based on when we receive your email request and whether the order has shipped at that time. Please send your request to service@lampgrove.com as soon as possible.

Once an order has shipped, an ordinary change-of-mind cancellation is handled as a return after delivery. The personal-reason return conditions and fees below apply.

The 5% cancellation fee does not apply if LampGrove cancels your order because we cannot fulfill it, if you exercise a right to cancel because we cannot ship within the promised timeframe, or where a full refund is required by applicable law. These cancellations receive a full refund without a cancellation or restocking fee.

2. 30-Day Return Window

You may request a return within 30 calendar days, starting on the day after delivery. We accept eligible returns for both product-related problems and personal reasons, such as changing your mind or ordering an unsuitable size.

Email service@lampgrove.com within this period to start your request. A request submitted on time will not become ineligible because of the time we take to respond or provide return instructions. The item does not need to arrive at our return facility within the initial 30-day request window.

3. Returns for Personal Reasons

For a return unrelated to a defect, shipping damage, or an incorrect item, the product must be:

• Unused, undamaged, unassembled, and uninstalled;

• Unmodified and in resalable condition; and

• Complete with its original packaging, accessories, hardware, and components.

For an approved personal-reason return:

• A 15% restocking fee applies to the amount paid for the returned item after discounts and before tax.

• You are responsible for arranging and paying for return shipping, including any return freight service needed for large furniture.

• We do not deduct the original outbound shipping cost.

Return shipping prices depend on the package dimensions, weight, distance, and carrier. Furniture returns can be expensive, so please review dimensions and specifications carefully before purchasing.

For example, if you paid $600 for the returned item before tax, the restocking fee would be $90 and the merchandise refund would be $510. Return shipping is paid separately by you. Any applicable sales tax refund is calculated separately in accordance with applicable requirements.

If an item does not meet these return conditions, we will explain the issue and provide supporting details before determining the outcome. These resale-condition requirements do not prevent you from reporting an item that arrived damaged, defective, or incorrect.

4. Return Destination

Approved returns must be shipped to our designated return facility in [RETURN COUNTRY]. We will provide the full address and return instructions by email after reviewing your request.

For personal-reason returns, you are responsible for shipping to that destination, including international return shipping if it is outside your country. Please consider this cost before purchasing.

Do not send a return to our business contact address or the address printed on the original shipping label unless we specifically identify it as the correct return address in your written instructions.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, email service@lampgrove.com with your order number, a description of the issue, and clear photos where possible. Photos of the packaging can help us investigate shipping damage.

We recommend reporting visible shipping damage within 48 hours. This recommendation does not shorten the 30-day return request period or any rights available under applicable law.

For an approved return caused by a verified product defect, shipping damage, or an error by LampGrove:

• We will refund the full amount paid for the affected item, including applicable refundable sales tax.

• We will arrange return shipping or reimburse the reasonable return shipping costs agreed with you in advance.

• No restocking fee or original outbound shipping deduction applies.

Please contact us before arranging return freight so we can provide the appropriate instructions and confirm how costs will be covered. We may offer a replacement or another solution with your agreement. You are not required to accept store credit instead of an eligible refund.

6. How to Return an Item

1. Contact us: Email service@lampgrove.com with your order number, the item you want to return, and the reason for your request.

2. Receive instructions: We will review your request and email the appropriate return address, packing instructions, and shipping arrangements.

3. Pack the item securely: Include the relevant components and accessories. Use the original packaging for personal-reason returns. If the original packaging arrived damaged or is unsuitable for safely returning a defective item, contact us for guidance.

4. Ship the return: Follow the written instructions. We recommend a trackable carrier and appropriate insurance for valuable or fragile items.

5. Send shipment details: Email your return tracking number and retain your shipping receipt until the return is resolved.

If tracking shows a problem with your return shipment, contact us so we can help investigate. Sending an item to an incorrect address may delay or prevent receipt and refund processing.

7. Inspection and Refund Timing

We will inspect your returned item and notify you of the outcome within 3 business days after receipt. If the return is not approved, we will explain why.

For an approved return, we will issue your refund within 1–3 business days after approval. Inspection and refund issuance will therefore take no more than 6 business days after we receive your return.

For eligible cancellations before shipment, we will issue the applicable refund within 1–3 business days after confirming the cancellation. Refunds required because we cannot fulfill an order will be issued promptly within applicable legal deadlines.

All refunds are sent to the original payment method, and we will email you when the refund has been issued. Your bank or payment provider may require approximately 3–5 additional business days to credit your account. This posting period is separate from our inspection and refund processing time.

If your refund has not appeared after the expected posting period, please contact your payment provider and email service@lampgrove.com so we can help trace it.

Business days are Monday through Friday, excluding public holidays applicable to our operations. Payment providers may follow their own holiday schedules.

8. Exchanges

For a change of size, style, or model, exchanges are handled as a return followed by a new order. The applicable return conditions and fees still apply, and availability and pricing for the new item are determined when you place the new order.

Replacements for damaged, defective, or incorrect items are handled under Section 5.

9. Delayed or Missing Orders

If we cannot ship within the promised timeframe, we will notify you of the delay, provide a revised estimate, and offer the option to cancel for a full refund. We will obtain your consent to any delay where required by applicable law.

If your order has shipped but has not arrived within the estimated delivery period, contact service@lampgrove.com. We will investigate with the carrier. If the shipment is confirmed lost and was not delivered to you, we will offer a full refund or a replacement with your agreement. A confirmed lost order does not need to be returned to qualify for this resolution.

10. Your Rights and Contact Information

This policy does not limit any rights or remedies available under applicable consumer protection laws. Where those laws provide additional rights, they apply.

Brand: LampGrove
Operated by: UrbanRide Bikdw LLC
Email: service@lampgrove.com
Customer service hours: Monday–Friday, 9:00 a.m.–6:00 p.m. (UTC+8)
Registration address: 79 Jodeco Station Dr, Stockbridge, GA 30281, United States

Please request return instructions before sending any merchandise. Our business contact address is not an authorized return address unless we confirm this in writing.