Shipping policy

Shipping Policy

Thank you for shopping with LampGrove.

At this time, LampGrove provides free shipping on eligible orders delivered within the United States, with no minimum purchase requirement. Delivery times are estimated on a best effort basis and cannot be guaranteed

If you have questions regarding shipping or the delivery of your order, please contact us at service@lampgrove.com.

After you successfully place an order and your payment has been confirmed, you will receive an order confirmation email at the email address provided during checkout.

Our team will then begin preparing your order for shipment.

Please review your order confirmation carefully and contact us at service@lampgrove.com as soon as possible if you notice any incorrect order or delivery information.

Delivery Time

All products available for purchase on our website have an estimated delivery time of 9–24 business days, including both order processing and transit time.

  • Order processing: 3–12 business days after payment confirmation.

  • Transit time: 6–12 business days after the order is handed to the carrier.

  • Total estimated delivery time: 9–24 business days.

The total estimate applies to all listed products, including sofas and other large furniture. Transit time includes the journey to your delivery address; it is not an additional period on top of the 9–24 business day estimate.

Business days are Monday through Friday, excluding public holidays affecting order processing or carrier service. Orders placed on non-business days begin processing on the next business day.

Order Cutoff Time

Our order cutoff is 11:00 p.m. Eastern Time (New York), Monday–Friday. Orders placed and paid after this time, on weekends, or on public holidays begin processing the next business day. Processing takes 3–12 business days.

Delivery Delays

Delivery dates are estimates. If we become aware of a delay affecting your order, we will contact you with an updated delivery estimate and the options available for your order. If your order has not arrived within the estimated timeframe, please contact service@lampgrove.com with your order number so we can investigate and assist you.

Shipping Destinations

LampGrove currently provides standard online shipping to addresses within the United States.

If you would like to place an order for delivery outside the United States, please contact before placing your order. service@lampgrove.com

International shipping availability must be confirmed individually and may depend on the product, destination, package size, carrier availability, customs restrictions, and shipping cost.

Large furniture orders are delivered to the accessible ground-level entrance of the building. Delivery does not include carrying items upstairs, placement inside a room, unpacking, assembly, or installation.

Shipping Origin

Orders are primarily shipped from supplier and fulfillment warehouses in China. Our business address is separate from the shipping origin. The 9–24 business day delivery estimate includes the full delivery journey to your address.

Shipping Cost

Shipping Cost: FREE

Standard shipping is free for all orders delivered within our supported U.S. delivery regions. No minimum order value is required.

Duties, Customs Fees, and Taxes

For orders delivered within our supported U.S. delivery regions, import duties and customs clearance charges are covered by LampGrove. Customers will not be asked to pay additional import duties upon delivery. Any applicable sales tax collected at checkout will be shown before payment.

Order Tracking

Once your order has been shipped, LampGrove will send a shipping confirmation email containing available tracking information.

Tracking information may not become active immediately after the shipping confirmation is issued.

Please allow approximately 24–72 hours after shipment for the carrier's tracking system to begin displaying updates.

Some oversized shipments using specialized freight services may have different tracking procedures from standard parcel shipments.

If your tracking number has not updated after 72 hours or you have difficulty locating your shipment, please contact:

service@lampgrove.com

Please include your order number so our customer service team can assist you more efficiently.

Order Cancellation

If you need to cancel your order, please contact LampGrove as soon as possible.

Cancellation Within 24 Hours

Orders cancelled within 24 hours of purchase and before shipment are eligible for a full refund.

Cancellation After 24 Hours but Before Shipment

If more than 24 hours have passed but the order has not yet shipped, the order may still be cancelled.

A 5% handling fee based on the total order amount will be deducted from the refund.

Orders That Have Already Shipped

Once an order has shipped, it can no longer be cancelled as an unshipped order.

If you no longer want the product after shipment, you may request a return after delivery in accordance with our Return & Refund Policy.

Personal-reason returns after shipment may be subject to the applicable return shipping costs and 15% restocking fee described in our Return & Refund Policy.

Custom and made-to-order products may have different cancellation restrictions once production has begun.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

If you discover an error in your shipping address, contact service@lampgrove.com immediately.

We will make reasonable efforts to update the shipping address before the order is dispatched. However, once an order has been transferred to the carrier, we may not be able to change the delivery address.

Additional costs resulting from an incorrect or incomplete address may be the customer's responsibility where applicable.

Lost, Delayed, or Damaged Shipments

If your package appears to be lost, experiences an unusual delay, arrives damaged, or has an unexpected tracking issue, please contact us as soon as possible.

When contacting us, please provide:

  • Your order number;

  • Your full name;

  • The affected product;

  • Your tracking number, if available;

  • A description of the shipping issue; and

  • Photos or videos if the package arrived damaged.

For damaged shipments, we recommend keeping the original product packaging and shipping carton while your claim is being reviewed.

Please report shipping-related concerns within 30 days of the applicable shipment or delivery period whenever reasonably possible.

LampGrove will review the available tracking information and, when necessary, work with the shipping carrier to investigate the shipment and determine an appropriate resolution.

For products that arrive damaged or defective, please also refer to our Return & Refund Policy.

Multiple Packages

Some orders may contain multiple products or products with significantly different dimensions.

In these situations, your order may be divided into more than one shipment.

Packages from the same order may:

  • Have different tracking numbers;

  • Ship on different dates; or

  • Arrive at different times.

Receiving one package does not necessarily mean that the entire order has been delivered.

If your order is being shipped in multiple packages, available tracking information will be provided when each shipment is dispatched.

Contact Us

If you have any questions about processing times, delivery estimates, shipping methods, tracking, delayed shipments, or your LampGrove order, please contact our customer service team.

LampGrove
Customer Service Email: service@lampgrove.com

We will make reasonable efforts to assist you with your shipping-related questions and resolve eligible delivery issues.